Terms & Conditions

1. Identity of the Seller

Resolution Pro Ltd
Company Number: 12348574 (Companies House, England & Wales)
Registered Office: 981 Great West Road, Brentford, UK, TW8 9DN
Email: [email protected]
Website: audeasy.com

2. Definitions

• "Platform": the website audeasy.com and its related applications, services and features.
• "Digital Content": the audiobooks and/or ebooks available for purchase and consumption on the Platform.
• "User": any natural person who accesses the Platform and/or purchases Digital Content.
• "Account": the User's personal profile, created through registration on the Platform.
• "Licence": the personal, non-transferable right of use granted to the User for purchased Digital Content.

3. Registration and Account

3.1 Account Creation

To purchase Digital Content, the User must create an Account by providing a valid email address and a password. The User warrants that the information provided is truthful and up to date.

3.2 Account Security

The User is responsible for the confidentiality of their login credentials and for all activities carried out through their Account. In the event of unauthorised access or suspected compromise of the Account, the User must immediately notify us at [email protected].

3.3 Age Requirements

The Platform is intended for users aged 16 or over. By creating an Account, the User declares that they are at least 16 years old.

3.4 Suspension and Closure

We reserve the right to suspend or close an Account in the event of a breach of these Terms, fraudulent use, or for security reasons. The User may request the closure of their Account at any time by contacting [email protected].

4. Digital Content and Licence of Use

4.1 Nature of the Licence

The purchase of Digital Content on the Platform grants the User a personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and consume the purchased content exclusively through the Platform.

The User does not acquire ownership of the Digital Content, but only the right to consume it in accordance with the terms of this Licence. All intellectual property rights in the Digital Content remain with the respective rights holders.

4.2 Restrictions

The User agrees not to:

• Copy, reproduce, distribute, transmit or make available to the public the Digital Content, in whole or in part
• Remove, disable or circumvent any technological protection measures (DRM) or security measures
• Use the Digital Content for commercial, public or broadcasting purposes
• Assign, resell, rent or lend the Licence or the Digital Content to third parties
• Reverse engineer, decompile or disassemble the Digital Content or the Platform
• Share Account credentials with third parties to enable access to the Digital Content

4.3 Content Availability

We endeavour to guarantee access to purchased Digital Content. However, in exceptional circumstances (e.g. expiry of distribution rights, unforeseeable technical issues), we reserve the right to remove content from the Platform. In such cases, we will make reasonable efforts to inform affected Users in advance and offer a reasonable solution (e.g. substitute content or a refund).

5. Prices and Payments

5.1 Prices

The prices of Digital Content are displayed on the Platform at the time of purchase and are shown in the applicable currency. Prices include applicable taxes where required by law. We reserve the right to change prices at any time, provided that the applicable price is the one in effect at the time of order confirmation.

5.2 Payment Methods

Payments are processed through Stripe, Inc. Accepted payment methods are those supported by Stripe in your geographical area (credit cards, debit cards and other available local methods). We do not store your credit card details on our servers.

5.3 Purchase Confirmation

Upon completion of payment, the User will receive a purchase confirmation by email to the address associated with their Account. The purchase contract is deemed concluded upon receipt of the confirmation.

5.4 Invoicing

Should the User require an invoice, they may request one by contacting [email protected] within the time limits provided by applicable law.

6. Right of Withdrawal for Digital Content

IMPORTANT NOTICE FOR UK, EU AND EEA CONSUMERS

Under the Consumer Rights Act 2015 (UK), Directive 2011/83/EU and the Italian Consumer Code (Legislative Decree 206/2005), consumers have the right to withdraw from a distance contract within 14 days without giving any reason.

However, for Digital Content, the User acknowledges and agrees that:

• (a) At the time of purchase, before proceeding with the download or access to the Digital Content, the User will be asked to expressly consent to the immediate supply of the content;
• (b) The User acknowledges that, once the supply of the Digital Content has begun (download or streaming access), the right of withdrawal is lost;
• (c) The waiver of the right of withdrawal takes place by means of an explicit checkbox that the User must select before completing the purchase.

Without the User's explicit consent to the waiver of the right of withdrawal, it will not be possible to complete the purchase and access the Digital Content.

The checkbox text at the time of purchase will be substantially as follows:

"I consent to the immediate supply of the digital content and acknowledge that, once the download or access to the content has begun, I will lose the right of withdrawal provided by law."

7. Refund Policy

All sales of Digital Content are final. Once the User has consented to the immediate supply of the Digital Content and the right of withdrawal has been waived in accordance with Section 6, no refund will be issued.

Exception — Defective Content: In the event of technical defects that prevent the consumption of the Digital Content (corrupted file, delivery error, content not matching the description), the User is entitled to:

• Replacement of the defective content at no additional cost; or
• A full refund, where replacement is not possible or the defect cannot be resolved.

This right is guaranteed by the Consumer Rights Act 2015 (UK), EU Directive 2011/83/EU and applicable consumer protection laws, and cannot be excluded by contract.

Requests relating to defective content must be sent to [email protected], quoting the order number and describing the issue. Refunds for defective content will be processed via the same payment method used for the original purchase, within 14 days of acceptance of the request.

8. User Obligations and Responsibilities

The User agrees to:

• Use the Platform in compliance with these Terms and applicable law
• Not use the Platform for unlawful or unauthorised purposes
• Not attempt to access restricted areas of the Platform or Audeasy's computer systems
• Not interfere with the operation of the Platform or with other Users' enjoyment of the service
• Not use bots, scrapers or other automated tools to access the Platform

9. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, icons, images, audio clips, software and the structure of the Platform itself, is protected by the intellectual property rights of Resolution Pro Ltd or its respective licensors.

The trademark "Audeasy", the logo and the distinctive graphic elements of the Platform are the exclusive property of Resolution Pro Ltd. Any unauthorised use is prohibited.

10. Limitation of Liability

10.1 Service Availability

The Platform is provided on an "as is, as available" basis. We do not guarantee that the service will be uninterrupted, error-free or secure at all times. We reserve the right to temporarily suspend the service for maintenance, updates or force majeure.

10.2 Exclusion of Liability

To the maximum extent permitted by applicable law, Resolution Pro Ltd shall not be liable for:

• Indirect, incidental, consequential or punitive damages
• Loss of data, profits or business opportunities
• Service interruptions caused by factors beyond our reasonable control

10.3 Consumer Protection

Nothing in these Terms limits or excludes mandatory consumer rights under applicable law, including the Consumer Rights Act 2015 (UK), EU Directive 2011/83/EU and the Italian Consumer Code. In the event of a conflict between these Terms and mandatory consumer rights, the latter shall prevail.

11. Indemnity

The User agrees to indemnify and hold harmless Resolution Pro Ltd, its directors, employees and collaborators from any claim, damage, loss, cost or expense (including reasonable legal fees) arising from:

• The User's breach of these Terms
• Improper use of the Platform or Digital Content
• The User's infringement of third-party rights

12. Communications

All communications relating to these Terms, including support requests, should be sent to [email protected].

Communications from us (e.g. purchase confirmations, changes to Terms, service notices) will be sent to the email address associated with the User's Account.

13. Changes to these Terms

We reserve the right to amend these Terms at any time. Changes will take effect from the date of publication on the Platform. In the event of material changes, we will notify registered Users by email with at least 15 days' notice.

Continued use of the Platform after the effective date of the changes constitutes acceptance of the new Terms. If the User does not accept the changes, they may request the closure of their Account.

14. Governing Law and Jurisdiction

14.1 Governing Law

These Terms are governed by the laws of England and Wales.

14.2 EU Consumer Protection

If the User is a consumer resident in the European Union or the European Economic Area, the choice of English law does not deprive the User of the protection afforded by the mandatory provisions of the law of their country of residence.

14.3 Alternative Dispute Resolution (ADR/ODR)

In accordance with EU Regulation 524/2013, we inform consumers in the European Union that the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at:

https://ec.europa.eu/consumers/odr

Our email address for dispute resolution is [email protected].

14.4 Jurisdiction

For any dispute arising from these Terms, the competent court shall be that of the consumer's place of domicile or residence, where applicable law so provides as a mandatory right. In all other cases, the courts of London (England) shall have jurisdiction.

15. Final Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy and EULA, constitute the entire agreement between the User and Resolution Pro Ltd in relation to the use of the Platform and the purchase of Digital Content.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a competent court, such invalidity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.

15.3 Waiver

The failure or delay by Resolution Pro Ltd to enforce any provision of these Terms shall not constitute a waiver of the right to enforce it in the future.

15.4 Assignment

The User may not assign or transfer their rights or obligations under these Terms without our prior written consent. Resolution Pro Ltd reserves the right to assign these Terms to subsidiaries, affiliates or successors.

16. Contact

For any questions, complaints or requests relating to these Terms, you may contact us at:

Resolution Pro Ltd
981 Great West Road, Brentford, UK, TW8 9DN
Email: [email protected]
Website: audeasy.com